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Legal & Compliance

Refund & Cancellation Policy

Understand our policies regarding refunds and cancellations for our services.

Last updated: April 2026 FLUXCAP SOFTWARE PRIVATE LIMITED

1. Our Role & Your Understanding

Welcome to EASYCRED, a product of FLUXCAP SOFTWARE PRIVATE LIMITED. We are a loan aggregator platform, not a direct lender. Our primary service is to connect potential borrowers with our network of lending partners, Direct Selling Agents (DSAs), and Loan Service Providers (LSPs).

By using the EASYCRED platform, you agree to the terms outlined in this policy.

2. General Policy on Fees & Refunds

For Borrowers:

Using the EASYCRED platform to search, compare, and apply for loans is completely free. We do not charge any fee for our aggregation services. Therefore, the question of a refund to a borrower for using our platform does not arise.

For Channel Partners (DSAs/LSPs):

EASYCRED facilitates agreements between partners and lenders. Partners are typically compensated via referral fee or commission from the lender upon successful loan disbursement. These referral fees are non-refundable once paid out.

3. Specific Scenarios Explained

ScenarioExplanation & Refund Applicability
Loan Application Cancelled by BorrowerYou can cancel anytime before signing the loan agreement and disbursement. Since our service is free, no refund process is involved.
Loan Application Rejected by LenderIf a lender rejects your application, you are not charged any fee by EASYCRED.
Technical Error on PlatformIn rare cases of duplicate or incorrect charge, we will investigate and process a full refund. Notify within 30 days of the transaction.
Dispute between DSA/LSP & LenderDisputes must be resolved directly between the DSA/LSP and lending partner. EASYCRED holds no liability.

4. No Refund Scenarios

Refunds will not be provided in the following situations:

  • For referral fees already paid to a DSA/LSP for a successfully disbursed loan.
  • For a borrower's change of mind after a loan has been disbursed.
  • If a borrower fails to meet the lender's eligibility criteria.
  • For any delays in loan processing attributable to the borrower or the lender.
  • For differences in final loan terms compared to platform estimates.

5. How to Raise a Query

If you believe you have a legitimate reason for a refund as per this policy, please contact us with the details below. We will review each case on its own merits.

Please include a detailed description of the issue, relevant application IDs, and any transaction details.

6. Policy Updates

FLUXCAP SOFTWARE PRIVATE LIMITED reserves the right to modify this policy at any time without prior notice. The updated policy will be posted on our website with a revised "Last Updated" date.

7. Contact Us